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Frequently Asked Questions
Whether you're new to Lego 66 Casino or a regular player, this page covers the questions we hear most often. Browse by topic below, and if you still can't find what you need, our support team is available around the clock to help you out.
Getting Started
How do I create an account?
Signing up with us is straightforward. Click the registration button on our homepage and follow the prompts to enter your personal details, choose a username, and set a password. Once you've submitted your information and accepted our Terms and Conditions, your account will be created and you can log in straight away.
Why do I need to verify my identity?
Identity verification is a standard requirement for all online casinos operating in Australia. We ask you to verify your account to confirm that you are who you say you are, that you meet the minimum age requirement, and to comply with our anti-money laundering obligations. Completing verification also ensures there are no delays when you request a withdrawal.
What documents do I need to verify my account?
We typically ask for documents in two categories. First, proof of identity - this is usually a government-issued photo ID such as a passport or driver's licence. Second, proof of address - a recent utility bill, bank statement, or other official document that shows your name and current residential address. We may also ask for proof of the payment method you're using. All documents are handled securely and in line with our Privacy Policy.
Can I hold more than one account?
No. Our Terms and Conditions allow only one account per person, per household, and per device. If we detect duplicate accounts, we reserve the right to close them and void any associated balances or bonuses. If you've lost access to your account, please contact our support team rather than creating a new one.
What is the minimum age to play?
You must be at least 18 years of age to register and play at Lego 66 Casino. We take our obligations around underage gambling seriously and will verify your age during the account verification process. Anyone found to be under 18 will have their account closed immediately.
Deposits & Withdrawals
What payment methods do you accept?
We support a range of payment options to make it as convenient as possible to manage your funds. These include major credit and debit cards, popular e-wallets, and bank transfer options commonly used by Australian players. The full list of available methods is shown in your account's cashier section, and the options displayed to you may vary depending on your location and account status.
How long do deposits take to appear?
Most deposits are credited to your account instantly or within a few minutes. In some cases, particularly with bank transfers, processing can take longer depending on your financial institution. If your deposit has not appeared after a reasonable time, please check that the transaction was completed on your end before getting in touch with our support team.
How do I request a withdrawal?
To withdraw funds, log in to your account and navigate to the cashier section. Select the withdrawal option, choose your preferred payment method, and enter the amount you'd like to withdraw. Withdrawals are generally processed back to the same method you used to deposit. Your account must be fully verified before any withdrawal can be approved and paid out.
Are there fees on deposits or withdrawals?
We do not charge fees on deposits or withdrawals from our end. However, your bank or payment provider may apply their own transaction charges. We recommend checking with your provider if you're unsure about any fees that may apply on their side.
Why has my withdrawal been delayed?
Withdrawals can sometimes take longer than expected for a few reasons. Your account may still be pending full verification, there may be an active bonus with wagering requirements still attached to your balance, or the payment method you've chosen may have its own processing times. If your withdrawal has been pending for longer than you'd expect, our support team can look into this for you.
Bonuses & Promotions
How do bonuses work?
Bonuses are promotional credits or free plays that we offer to both new and existing players. When you claim a bonus, it is added to your account balance and can be used to play eligible games. Each bonus comes with its own specific terms, including which games count towards any wagering requirements and any other conditions that apply.
What are wagering requirements?
Wagering requirements - sometimes called playthrough requirements - are the number of times you need to play through a bonus amount before any winnings derived from it can be withdrawn. For example, if a bonus carries a wagering requirement, you must wager the specified multiple of the bonus before the funds are released as withdrawable cash. The exact requirements for each offer are set out in the individual promotion's terms.
Can I withdraw my bonus balance directly?
Bonus funds are not directly withdrawable. They must first be converted to real-money winnings by meeting the applicable wagering requirements. Once those requirements are satisfied, the resulting balance is free for you to withdraw or continue playing with. Please read the terms of each promotion carefully so you understand what's required before you claim.
How do I claim a promotion?
Active promotions are listed in the Promotions section of our site. Some offers are claimed automatically when you make a qualifying deposit, while others require you to opt in or enter a promotional code. The steps to claim will be clearly explained on each offer's page. If you believe you've met the conditions for a promotion but it hasn't been applied to your account, get in touch with our support team.
Do bonuses expire?
Yes, all bonuses have an expiry period. If you do not meet the wagering requirements within the timeframe specified in the promotion's terms, the bonus and any winnings made from it will be removed from your account. Check the terms of each individual offer for the exact validity period that applies.
Games & Software
What types of games can I play?
Our game library includes a wide variety of titles to suit all types of players. You'll find online pokies spanning classic reels and modern video formats, table games such as blackjack, roulette, and baccarat, live dealer games streamed in real time, and various other speciality games. We work with a number of software providers to keep our selection varied and regularly updated.
Are the games fair?
Yes. All games in our library use certified Random Number Generator (RNG) technology, which ensures that each outcome is entirely random and independent of previous results. Our software providers are tested and audited by recognised independent testing laboratories. This means you can be confident that the results you see are genuine and that no outcome is predetermined.
What is RTP and why does it matter?
RTP stands for Return to Player. It is a percentage that indicates, over a very large number of spins or rounds, how much of the total wagered amount a game is expected to return to players. For example, a game with a 96% RTP would, theoretically, return $96 for every $100 wagered over time. It's important to understand that RTP is calculated over millions of rounds and does not predict what you'll win in any individual session. You can usually find a game's RTP in its information panel.
Can I play on my mobile or tablet?
Absolutely. Lego 66 Casino is fully optimised for mobile and tablet use. You can access all the same features - account management, deposits, withdrawals, games, and support - directly through your mobile browser without needing to download a separate app. Our site is designed to adapt to your screen size so you get a smooth experience regardless of the device you're using.
Responsible Gaming & Account Security
What responsible gaming tools do you offer?
We are committed to providing a safe and enjoyable environment for all of our players. Through your account settings, you can access a range of tools designed to help you stay in control of your gambling. These include options to set limits on your deposits, losses, and session times, as well as the ability to take a cooling-off break or self-exclude if you need to step away from gaming for a period.
How do I set a deposit limit?
You can set a deposit limit by visiting the Responsible Gaming section within your account. Choose the timeframe - daily, weekly, or monthly - and enter the maximum amount you'd like to be able to deposit within that period. Limits take effect as soon as they are applied. Increases to an existing limit may take a short cooling-off period before coming into effect, to give you time to reconsider.
What is self-exclusion and how does it work?
Self-exclusion is a tool that lets you block access to your account for a defined period or permanently. Once a self-exclusion is active, you will not be able to log in or create a new account with us. We will also make reasonable efforts to ensure you do not receive marketing communications during the exclusion period. You can request self-exclusion through the Responsible Gaming section of your account or by contacting our support team directly.
Where can I get help if gambling becomes a problem?
If you feel that gambling is no longer a form of entertainment for you and is starting to affect your life or the lives of those around you, we encourage you to reach out for support. Australia has a number of free, confidential services available, including the National Gambling Helpline at 1800 858 858 and Gamblers Anonymous. Our support team can also point you towards helpful resources and assist you in activating any account controls you need.
How do I keep my account secure?
Keeping your account secure is a shared responsibility. We recommend the following steps to help protect your account:
- Use a strong, unique password that you don't use for any other service.
- Never share your login credentials with anyone else.
- Log out of your account when using a shared or public device.
- Contact us immediately if you suspect unauthorised access to your account.
- Keep your registered email address up to date so we can reach you if we detect anything unusual.
How do I close my account?
If you'd like to close your account for any reason, please get in touch with our support team. Before your account is closed, any remaining real-money balance will be returned to you via your usual payment method, provided your account is fully verified. If you are closing your account due to gambling-related concerns, we strongly encourage you to consider self-exclusion, which provides additional protections compared to a standard account closure.